Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you use EarnBridge:

• Personal identification information (name, email address, phone number, Ghana Card details)
• Work-related information (skills, experience, education background, work preferences)
• Payment information (Mobile Money numbers, bank account details for payment processing)
• Device and usage information (IP address, browser type, device information, usage patterns)
• Communication records with our support team
• Location data (region within Ghana for work assignment purposes)

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide and improve our online earning platform services
• Process work applications and assign suitable tasks
• Process payments through Mobile Money, bank transfers, or other payment methods
• Communicate with you about work opportunities and platform updates
• Verify your identity and prevent fraud in compliance with Ghana's laws
• Provide customer support in English and local languages
• Comply with legal obligations under Ghana's Data Protection Act
• Improve our services based on user feedback and platform analytics

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent for specific purposes
• To complete services you request (e.g., payment processing with Mobile Money providers)
• To comply with legal obligations under Ghana's laws or court orders
• To protect our rights, property, or safety, and that of our users
• With trusted service providers who assist in platform operations (payment processors, hosting providers)
• With law enforcement agencies when required by Ghana's regulatory authorities

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption technology for all data transmission
• Secure access controls and multi-factor authentication
• Regular security audits and system updates
• Limited employee access to personal information on a need-to-know basis
• Data breach response procedures in compliance with Ghana's Data Protection Act
• Secure data storage within Ghana or approved international facilities

5. Your Rights Under Ghana's Data Protection Act

As a Ghanaian citizen or resident, you have the following rights regarding your personal data:

• Access: Request to view the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request limitation of how we process your information
• Data Portability: Request a copy of your data in a commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for data processing at any time

6. Cookies and Tracking Technology

We use cookies and similar technologies to enhance your experience:

• Remember your login status and preference settings
• Analyze website traffic and usage patterns
• Improve user experience and platform functionality
• Provide personalized content and work recommendations
• Ensure platform security and prevent fraudulent activities

You can control cookie usage through your browser settings. However, disabling cookies may affect some platform features.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. Generally:

• Account information: Retained for 3 years after account closure
• Work records and payment history: Retained for 7 years as required by Ghana's tax laws
• Communication records: Retained for 2 years for quality assurance
• Marketing preferences: Until you opt out or withdraw consent

8. International Data Transfers

While we primarily store data within Ghana, some data may be transferred to international service providers. When this occurs:

• We ensure adequate protection measures are in place
• Transfers comply with Ghana's Data Protection Act requirements
• Service providers are contractually bound to protect your data
• You have the right to object to international transfers

9. Minors' Privacy

Our services are only available to individuals aged 18 and above. We do not knowingly collect personal information from minors under 18. If we discover that we have collected information from a minor, we will delete it immediately and terminate the account.

10. Mobile Money and Payment Privacy

Regarding Mobile Money and payment processing:

• We partner with licensed Mobile Money providers (MTN, Vodafone, AirtelTigo)
• Payment information is encrypted and securely transmitted
• We do not store your Mobile Money PIN or sensitive financial data
• Transaction records are maintained for accounting and tax compliance
• You can update or remove payment methods at any time

11. Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated through:

• Email notifications to registered users
• Prominent notices on our website
• SMS notifications for critical changes

Continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

13. Complaints and Regulatory Contact

If you believe your privacy rights have been violated, you can file a complaint with: